1. Scope

This Refund & Cancellation Policy applies to paid listing, featured placement, promotional, or other paid services offered by Vertex AI Tools, if and when those services are offered.

2. Free Submissions

Free submissions do not create a payment obligation and therefore do not require a monetary refund.

3. Paid Services

Any paid service should be purchased only after reviewing the package, price, scope, and applicable terms shown at checkout. The exact refund rights may depend on the service purchased and applicable law.

4. Cancellation Before Work Begins

Where a paid service has not yet entered editorial or promotional processing, a cancellation request may be eligible for review. Eligibility can depend on the offer, work already performed, payment-processing costs, and applicable law.

5. Services Already Processed

Once editorial review, placement preparation, content work, or another paid service has materially begun or been completed, a refund may not be available except where required by applicable law or expressly promised in the relevant offer.

6. Rejected or Removed Submissions

A submission can be rejected or removed for editorial, legal, quality, security, or policy reasons. Whether a refund is available for a paid submission depends on the package terms presented at the time of purchase and applicable law. A paid fee should not be described as refundable or non-refundable unless the actual commercial terms clearly say so.

7. Duplicate or Accidental Payments

If you believe you were charged more than once for the same service or were charged in error, contact us promptly with the relevant transaction details so we can investigate.

8. Payment Disputes and Chargebacks

Please contact Vertex AI Tools before initiating a payment dispute where possible so we can investigate and attempt to resolve the issue. Nothing in this policy limits rights that cannot legally be waived.

9. How to Request a Refund or Cancellation

Send the request to support@vertexaitools.com and include your name, email, purchase details, and the reason for the request. We may request reasonable information needed to verify the transaction.

10. Processing Time

Approved refunds are generally sent back through the original payment method when the payment provider supports it. Bank or card processing times can vary and are outside our direct control.

11. Third-Party Payment Providers

If a payment is processed by Stripe, PayPal, WooCommerce, or another third-party provider, that provider may apply its own processing, security, and account rules. Those rules do not automatically replace the commercial terms presented by Vertex AI Tools.

12. Changes to This Policy

We may update this policy as our paid services change. The version in effect at the time of a transaction will generally apply, subject to applicable law and any specific written agreement.

13. Contact

Refund and cancellation requests should be sent to support@vertexaitools.com.